Check service status

  1. down? Here’s how to check
  2. How do you know if is down?
  3. What about MSN, Hotmail and Live Mail?
  4. Troubleshoot down? Here’s how to check

If you don’t have access to your account, go to the Microsoft service status page. This page will tell you if the problem is related. If everything is fine with, the problem may be with your network, web browser, or Internet service provider (ISP).

The instructions in this article apply to, Outlook Online, MSN Hotmail, and Windows Live.

How do you know if is down?

To view the status of the service, visit the Office 365 service status page. If you see a green check mark next to, then from Microsoft’s point of view, everything is working correctly with the service.

If a web page shows a red or yellow symbol next to, Microsoft is currently experiencing a problem and is aware of the problem.

Another way to check if the website is down is to use a web service such as Everyone, Just Me or Disconnect Detector.

If these websites show that isn’t working after entering a web address, chances are it isn’t available to all or the vast majority of users. If so, wait for Microsoft to fix the problem.

Down Detector shows how many users have reported problems in the last 24 hours or more. Down Detector regularly checks if has problems (sometimes it works, sometimes it doesn’t load).

What about MSN, Hotmail and Live Mail?

Microsoft has rebranded its email service as MSN Hotmail since its launch in 1997. If your email currently ends in,, or, your email runs on the same platform as If your Hotmail account is unavailable, check your current status.


If status is working but you can’t sign in, the problem may be with your computer, network, or service provider.

To troubleshoot, if you see a green checkmark on the service status page but you’re having issues with your email service, try the following solutions in order:

  1. Close and reopen your web browser. This will clear the browser cache and may resolve connection issues with

  2. Clear browser cache. Press and hold a key ctrl and then press F5 † This will clear the cache and reload the page.

  3. Restart your computer. This will delete temporary files and other cached files that prevent Outlook issues from being resolved even if the service has a backup.

  4. Flush the DNS cache. Press the button Get started enter cmd, and select an application command line † Then type ipconfig/flushdns and press Enter

    DNS servers identify the IP address of the domains you connect to through your browser. When IP addresses change, the cached DNS settings keep your browser accessing the old wrong IP address.

  5. Restart your router. Unplug your home router, wait 30 seconds, and then plug it back in. The router connects to the ISP and reconnects to the Internet. Connect to to see if the issue is resolved.

If still doesn’t work after following these steps, your ISP is denying access to the website. Call your ISP to see if other subscribers are having similar issues.

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