- What to do if you have problems with Gmail
- Check Google status bar
- Go to the Gmail Help Center
- Report a problem to Google
What to do if you have problems with Gmail
If your Gmail isn’t working properly or at all, it’s usually a question of whether it’s working for everyone or just for you. Is Google aware of the issue or should you notify the company of the outage?
You can find out if Google is aware of any Gmail service outages (login errors, missing data, or certain features not working) and check the estimated downtime by viewing the Google Status Dashboard page.
Check Google status bar
If you’re having trouble with your Gmail account, you might not be alone. The service can be interrupted or turned off completely. However, it can only be you. Please check your current Gmail status before taking any other action.
Go to the Google Status Dashboard webpage.
Look at the column Current status for gmail . Gmail is usually listed first. A green toggle next to Gmail indicates that there are currently no issues with Gmail. An orange toggle button indicates a service error and a red toggle button indicates a service error.
Switch to today’s date in the Gmail chart bar and read any comments that appear there. Usually when the switch is red or orange there is some indication of what is happening or when it can be corrected.
When you see it red or orange label in the table itself, this indicates a malfunction or interruption. This is especially helpful if you’re trying to figure out why things went wrong in the past.
Move your mouse over the marker to see how long the interruption lasted.
Select a check to get information from Google about what went wrong, what was done to fix the problem, and when it was finally fixed. This information can also help you diagnose past problems.
If the toggle button is green, you’re the only one with the problem and you may need to contact Gmail support for help. If the switch is orange or red, Google knows about it and you can’t do anything until Google fixes the problem.
You can also subscribe to the Google Status Dashboard RSS feed in your RSS feed reader to get up-to-date status reports.
Go to the Gmail Help Center
Before contacting Google for help, visit the Gmail Help Center for solutions to common Gmail issues.
You can always use the search function at the top of the page to try and find a solution to your problem. If nothing happens, check the list of common problems.
Find Solve a problem from the list and select the category that best fits your problem. Categories include:
Gmail messages are missing
Unwanted or suspicious emails
Download and View
Can’t sign in to my Google account
Synchronization and Import
Switch to Gmail from Microsoft Outlook
You can find the solution in the Help Center. If not, it’s time to contact Google.
Report a problem to Google
If you run into an issue that isn’t listed in the Gmail Help Center, please report it to Google. For this:
Click the icon Settings in Gmail.
Select Post a review in the drop-down menu.
Describe your problem on the opened screen Post a review .
Include a screenshot of the problem if you have one.
You can use the provided tools to hide and highlight things in the screenshot.
Click send .
You will receive a response from a technician who will assist you with your problem.
If your Gmail is part of a paid G Suite account, you have additional service options, including phone, chat, and email support.