Contact Outlook.com Support

Support for Outlook.com is in the form of forum help, not phone calls.

If you want to improve your email skills with Outlook.com, or if the app isn’t working the way you think, you can seek help from Outlook.com power users and members of the Microsoft Outlook.com support forum.

The instructions in this article apply to Outlook.com and Outlook Online.

Find help and support for Outlook.com

If you need information about using Outlook.com or need help with a technical issue, check out these Microsoft resources:

  1. Visit the Outlook.com Forum . Outlook.com does not provide access to support professionals. Instead, Outlook.com offers a public forum where Microsoft employees and experienced users offer help. Browse the forum to see if your question has been answered. If not, enter your question and wait for an answer.

  2. Check Outlook.com service status . Visit the Microsoft Service Health webpage to see if Outlook.com is currently experiencing issues. Problems cannot be described here, but you can read about current problems. If Outlook.com is not experiencing any crash or issues, the message “Everything is working” is displayed.

  3. Find out if the Outlook.com website is down . There are several web services that tell you whether a website is working or not. One of these services is “Down for Everyone” or “Only Me”? and is it finished? To use these services to find out if a website is up or down, simply enter the website address, such as Outlook.com.

  4. Check out the Troubleshooting section on Outlook.com . The Get Help with Outlook.com webpage has a troubleshooting section. Check it out to see if your issue is resolved. Select a topic to open another webpage with answers and solutions (along with fixes or workarounds).

  5. Do not call Outlook.com . Outlook.com does not offer phone support. Posts appear in various places on the community forum that you can get help during certain hours by calling a toll-free number. This number has been reported as a scam in several places on the internet.

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