Gmail not loading? How do you recover it

  1. Is it your browser or Gmail itself?
  2. Try these tips first if Gmail won’t load
  3. What to do if Gmail still won’t load

Is it your browser or Gmail itself?

If Gmail doesn’t load, it could be due to one of the following issues:

  • Your browser does not work with Gmail.

  • One of your browser extensions or plugins is not working with Gmail.

  • Your browser cache and cookies should be cleared.

If you ask yourself, “Why isn’t Gmail loading?” and wondering how to fix the problem so you can get your email back, here are some troubleshooting tips that should help you get to the bottom of the problem. Let’s start with the most common. If these steps don’t work or you’ve already tried them, don’t worry. We have more advanced troubleshooting tips for you to try next.

Try these tips first if Gmail won’t load

Here are some troubleshooting steps to try first if Gmail won’t load.

  1. Make sure your browser works with Gmail † The following browsers work with Gmail: Google Chrome, Firefox, Safari, Internet Explorer and Microsoft Edge. If you are using Google Chrome, make sure you are using the latest version. If you’re using a Chromebook, make sure your operating system is up to date and supports Gmail. Whichever browser you use, make sure cookies and Javascript are enabled.

  2. Check your browser extensions or plugins † If you use extensions or plugins, one of them may conflict with Gmail and cause it to not load properly. Temporarily disable any of these extensions or plugins and try downloading Gmail to see if that fixes the problem. If you want to go along and use your browser without extensions, to see if that makes a difference, open a new window in browser mode or incognito mode. You can always return to your normal browser window, where your extensions and plugins will work just like before.

  3. Clear your browser cache and cookies † After that, try downloading Gmail again to see if that solves the problem. However, keep in mind that once you clear your cache and cookies, you will lose your browsing history and the personalization you have enjoyed on some of your favorite websites.

What to do if Gmail still won’t load

If you’ve tried all the troubleshooting tips above and Gmail still won’t load, no problem. There are also other things you can try. Here are seven additional Gmail troubleshooting steps that may resolve your issue.

  1. Check if Gmail is not running † Although rare, Gmail crashes once in a blue moon. Google offers a handy G Suite status dashboard that lets you see in real time if any of its services, including Gmail, are down. In addition, you can check if Gmail is not available on popular sites like Down Detector or Down for Everyone or Just Me. If it doesn’t work, sit down, grab your favorite drink and wait for Gmail to come back online.

  2. Try a different browser or device † If you have another supported browser installed on your computer, or if you have access to another computer or mobile device with a supported browser (ideally on a different network), try opening Gmail from there to see if it works.

  3. Try disabling your antivirus software temporarily † In some cases, software that continuously scans your computer, such as antivirus software or parental control software, may conflict with other applications such as Gmail. Try temporarily disabling these utilities one by one if you have them. Turn them back on when you’re done testing. If you’re using an antispyware, antivirus, or firewall, make sure it doesn’t block Gmail as a potentially dangerous site.

  4. Make sure your internet connection is working properly † A very slow Internet connection can cause slow, partial, or complete Gmail downloads. Make sure your connection is working properly by browsing other sites or using other applications that rely on the Internet. You can also run an internet speed test to make sure everything is fine. If you have a problem, please contact your ISP for assistance.

  5. Adjust your browser’s privacy settings † If your browser’s privacy settings are set very high, there’s a small chance that you won’t be able to download Gmail. If so, you’ll need to manually add to your allowed sites list so that you can connect to Gmail in your browser.

  6. Try reinstalling your browser .If Gmail doesn’t load and your browser isn’t working properly either, you may want to reinstall it to see if that fixes the problem. While this is rare, browser software can become corrupted and affect your ability to visit sites such as Gmail.

  7. nothing works † See how can I fix my computer? a full list of support options, as well as help with everything like determining repair costs, deleting files from your computer, choosing a repair service, and more.

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