How Uber works: pros and cons

  1. The ride sharing service is used all over the world
  2. How Uber works
  3. Uber Process:
  4. Why people love Uber
  5. Price
  6. Qualitatively
  7. ease
  8. Low rates
  9. Quick service
  10. Service levels
  11. Driver ratings after every ride
  12. Passenger ratings too
  13. Check your Uber rating
  14. Become an Uber driver
  15. Uber competitors

The ride sharing service is used all over the world

Since its launch in 2012, Uber has become the most recognizable alternative to traditional taxis. As of September 2018, Uber will be available in 633 cities worldwide. Whether you’re traveling to Seattle, Dubai, Tokyo, London, Paris, Montreal, or Chicago, you can expect Uber rides to be available in those cities and other major metro centers. Uber’s success has led to other similar services like Lyft, but Uber remains the most popular. In fact, Uber is so widespread that phrases like “get an Uber” and “Ubering” are widely understood in different languages.

Uber is in fact not a taxi service. Drivers cannot get taxi drivers off the street. Instead, Uber is a car rental service that uses smartphone technology to direct drivers and manage payments. Also, unlike taxi companies, Uber drivers do not have special licenses; instead, they use their personal vehicles to offer discounted rides.

The Uber smartphone app takes care of the entire rate collection process. You use your credit or debit card to pay directly in the app, so you don’t need to have cash – although in some cities you can choose to pay with cash.

You must be at least 18 years old to have an Uber account and use the service. In the United States, drivers must be at least 21 years old, have at least one year of driving experience, and drive an acceptable four-door vehicle.

How Uber works

Uber is designed to be easier than using a taxi.

Uber Process:

  1. Install the app on your smartphone and create an online Uber account. You provide information about the credit card you plan to use to pay for your travels, so you never have to carry or handle cash.

  2. If you need a ride, use the app to let Uber know your location.

  3. Uber will email you to confirm how many minutes to wait. Trips are usually three to ten minutes away in major centers.

  4. Uber will text you when the ride has arrived. The Uber app shows you driver information, such as name, photo and vehicle type, so you know what to look for.

  5. Take a ride, optionally share with other Uber users who can share the fare with you electronically.

  6. The app processes the payment. At the end, just get out of the car and thank your driver. Tips are not binding. you you can give the driver money advice right now, but most riders will add it later, via the app, at or via a ride confirmation email. This is done for cashless driving and is therefore easier and safer than carrying cash.

  7. After the ride, rate the driver on a scale of 1 to 5 (politeness, safety, cleanliness). Likewise, the driver will rate you from 1 to 5 (politeness).

The entire journey is tracked through the Uber app for accountability and simplicity.

Why people love Uber

Uber’s message revolves around trifecta price, quality standards and convenience.


Taxi drivers hate Uber because Uber cuts their fares by 50% – but that’s certainly one of the reasons travelers like to use Uber. Also, Uber drivers don’t ask for advice and can’t pressure you; as mentioned, you can add them later in the app. On the other hand, taxi drivers usually expect a tip of at least 15 percent when paying in a taxi.


Uber cars tend to be cleaner, newer and smell better than many taxis. The responsibility built into the Uber app motivates drivers to keep their cars in good condition.


The payment process is simple and stress-free. In addition, the app saves you from the often frustrating process of hailing a taxi. Being able to handle all these details right from your phone will save you time and make things worse (and reduce company and driver overhead).

Low rates

While fares vary by city and time of day, extensive public data shows that using UberX can cost 25-50% less than a local taxi.

Keep in mind, though, that Uber imposes price spikes at peak events, such as major sports games and New Year’s Eve, when fares can rise significantly within hours. However, Uber rides are generally cheaper than taxi rides.

Rate comparison data sources:

  • 10 and 3 Canada

  • Australia’s choice

  • Telegraph UK

  • TaxiFareFinder

Quick service

Because Uber is attractive for drivers to join, the number of drivers available usually translates into very fast response times. While this certainly varies, the typical Uber driver will be picked up within 3 to 10 minutes of calling, while a taxi can take 30 to 45 minutes after the call.

Since Uber drivers are evaluated by every rider every day, there is an incentive to be fast and safe.

Service levels

Uber offers a range of service levels, from solo drivers and groups to executive limousines:

  1. UberX is the cheapest and most widely used form of Uber. The vehicles are regular, four-door, latest models that can accommodate up to four riders. Fares are half the cost of a taxi in major cities.

  2. UberPOOL, available in select cities, allows you to share your ride with someone else and share the cost.

  3. UberXL can accommodate six passengers in an SUV or minivan; it is more expensive than UberX.

  4. UberSelect offers four-seater luxury sedans with leather interiors from brands such as Audi, Mercedes and BMW. Expect to pay a premium price.

  5. UberBLACK is a luxury limousine service with a price to match.

Driver ratings after every ride

Part of the appeal of Uber is that drivers are under tremendous pressure to provide passengers with an enjoyable, safe, fast and clean experience. Every passenger rates every driver on every journey and drivers are required to maintain an average customer rating of 4.6 out of 5.0. (Minimum values ​​vary by city.) Uber will eliminate drivers who do not meet this standard.

Passenger ratings too

Uber doesn’t tell the drivers this directly, but every driver sees that your assessment determines whether he picks you up or not. And yes, every driver will rate you as soon as you leave your Uber vehicle at the drop-off point.

protect future drivers from rude, violent, aggressive and drunk passengers. If your rating is too low, Uber may temporarily or permanently ban you from using the service.

Check your Uber rating

To encourage friendlier and gentler behavior among Uber drivers (stop slamming doors!), the app displays passenger ratings directly below the names in the Uber app menu.

Become an Uber driver

In major cities, taxi drivers pay between $500 and $1,200 per month to their parent companies and municipalities. These charges include shipping and handling services, as well as any additional charges the taxi company chooses for their drivers.

Uber does not charge its drivers monthly, which makes Uber very attractive to amateur drivers and a source of horror for taxi drivers.

Uber requires you to:

  • At least 21 years old

  • Minimum of one year driving experience with driver’s license (three if under 23)

  • Set a clean driving record

  • have no criminal record

  • Drive an insured car that is under 15 years old

Your car must:

  • Have a clean title (not salvaged, reconstructed, or rebuilt)

  • Not for rent unless from an approved Uber lender

  • Have no damage, missing parts, brand advertising or taxi signs

Uber will confirm all these details with the relevant authorities. Uber will also conduct background checks for serious offenses such as speeding, driving under the influence of alcohol, sexual offenses and other offences.

In short, if you are an honest person, a safe driver and a reliable worker with a new four-door car, you can become an Uber driver in two weeks.

Uber competitors

Uber’s competitors include:

  • Lyft

  • rein

  • sidecar

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