Outlook not receiving email? Here’s How To Fix It

If you haven’t received some expected emails, or if you’ve missed new messages in Outlook, troubleshooting can help you find and fix the problem. Check out these common reasons why Outlook isn’t receiving emails to make sure you don’t miss another message.

These instructions apply to Outlook 2019, 2016, 2013, or 2010; Outlook for Mac 2016 or Outlook for Mac 2011; and Outlook Online.

Content
  1. Troubleshoot not receiving email in Outlook 2019, 2016, 2013, or 2010
  2. Troubleshoot not receiving email messages in Outlook for Mac 2016 or Outlook for Mac 2011
  3. Troubleshoot not receiving email in Outlook Online

Troubleshoot not receiving email in Outlook 2019, 2016, 2013, or 2010

First make sure you are connected to the internet. Make sure you are online in Outlook after confirming the connection.

  1. Look at the lower right corner of the Outlook window. If it says Disabled, Working Offline, or Attempting to Connect, then you are not connected to your email server.

  2. Open a tab Send/Receive on the tape.

  3. Click Work offline in the settings group. You should now see “Connected to Server” in the lower right corner of the window.

  4. Press the button Send/Receive All Folders in the Send & Receive group.

  5. Check whether the message is in the Sent Items folder or still in the Outbox.

Check out other places for your emails

. The emails may be in your Junk Email folder. Or you may have accidentally downloaded them to another device, such as your phone or work computer.

Create a new profile

If your Outlook profile is corrupted, it may cause you to stop receiving emails. Creating a new profile and setting it up with an email account can solve this problem.

  1. Click File .

  2. Click account settings .

  3. Select Profile management in the drop-down list.

  4. Click Show profiles .

  5. Click To add .

  6. Enter a name for the new profile in the field Profile name and press Okay .

  7. Follow the instructions to set up an email account on your new profile.

  8. Restart Outlook.

  9. Click File .

  10. Click account settings .

  11. Select Edit profile in the drop-down list.

  12. Click Okay in an Outlook message that is closed.

  13. Restart Outlook.

  14. Select the name of the new profile you created from the list Profile name and press Okay .

Troubleshoot not receiving email messages in Outlook for Mac 2016 or Outlook for Mac 2011

First make sure you are connected to the internet. Make sure you are online in Outlook after confirming the connection.

  1. Go to the Outlook menu.

  2. Check if selected Work offline .

  3. Click Work offline to uncheck the box and browse the web.

Enable SMTP Authentication

If your email service requires authentication and your settings are incorrect, you will not receive emails.

  1. Launch Outlook.

  2. Go to menu Tools and press bills .

  3. Select an email account in the left pane of the Accounts field.

  4. Click extra options In chapter Outgoing server .

  5. Select an authentication type from the pop-up menu that appears.

  6. Follow the instructions to enter your login details.

Troubleshoot not receiving email in Outlook Online

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