Outlook Search not working? 4 ways to fix it

Contents
  1. Fix Outlook with these tips
  2. Update Microsoft Office
  3. Check for updates in Outlook 2019, 2016 or 2013
  4. Check for available updates in Outlook 2010
  5. Check for available updates in Outlook 2016 for Mac or Outlook for Mac 2011
  6. Fix Outlook indexing issues
  7. Fix indexing issues in Outlook 2016, 2013, or 2010
  8. Make sure your indexing options are set correctly in Windows 10, 8 or 7
  9. Outlook Repair
  10. Restore Outlook 2016, 2013 or 2010 on Windows 10
  11. Repair Outlook 2016, 2013 or 2010 in Windows 8
  12. Repair Outlook 2016, 2013 or 2010 in Windows 7
  13. Rebuilding the Office database
  14. Exchange server

Fix Outlook with these tips

In your e-mail messages, you can search for specific information such as the sender, the date, or the folder in which they are stored. You can search an Outlook message. You can even search for email online with Outlook.

However, if your Outlook search is not working, it could be one of many problems. The correct solution for Outlook search not working depends on the version of Outlook you are using and the type of search you are performing.

Troubleshooting procedures for Outlook 2019, 2016, 2013, and 2010; Outlook for Mac and Outlook 365/Online are present.

Update Microsoft Office

Sometimes you just need to update your software to fix an error like Outlook search not responding. Since this is a simple process, this should be your first action. (Outlook Online is always up to date.)

Check for updates in Outlook 2019, 2016 or 2013

  1. Launch Outlook.

  2. Click File

  3. Select Office account

  4. Click Update Settings in the Product Information section.

  5. Click Enable updates if this option is available.

  6. Click Update now † Outlook will check and download all available updates.

Check for available updates in Outlook 2010

  1. Launch Outlook.

  2. Click File

  3. Click reference on the left panel.

  4. Click Check for updates

  5. Select Install updates or Check for updates † Outlook will check and download all available updates.

Check for available updates in Outlook 2016 for Mac or Outlook for Mac 2011

  1. Launch Outlook.

  2. Click reference

  3. Click Check for updates

  4. Select Download and install automatically See the “How do I install updates?” section.

  5. Click Check for updates

Fix Outlook indexing issues

If you do a search and you get “No matches found” or “Search results may not be complete because items are still being indexed”, then try to fix your indexing.

Fix indexing issues in Outlook 2016, 2013, or 2010

  1. Launch Outlook

  2. Click in the search box. The Ribbon’s Search Tools tab is activated.

  3. Press search tools in a group parameters: and select Indexing Status.

You should see the message “Outlook has finished indexing all your items. There are 0 items left to index.” If there are items that need to be indexed, please wait five minutes and try again. If the problem persists, continue to the next step.

Make sure your indexing options are set correctly in Windows 10, 8 or 7

  1. Enter Indexing options in the Start Search field or on the home screen.

  2. Select Additionally in the Indexing Options dialog box.

  3. Click the File Types tab.

  4. Scroll down in the Extension to column message

  5. Select message

  6. know for sure Index properties and file contents included.

  7. Click Okay

  8. Click close to

Make sure your Outlook data files are indexed.

  1. Enter Indexing options in the Start Search field or on the home screen.

  2. Verify that Microsoft Outlook is listed in the Included Locations column of the Indexing Options dialog box.

  3. Select Change if Microsoft Outlook is not listed.

  4. Check the box next to Microsoft Outlook to select it.

  5. Click Okay

  6. Click close to

Rebuild the search directory if indexing doesn’t work.

  1. Enter Indexing options in the Start Search field or on the home screen.

  2. Select Change in the Indexing Options dialog box.

  3. Uncheck the box next to Outlook and press Okay

  4. Select Additionally to open the Advanced Options dialog box.

  5. Click rebuild

  6. Click Okay

  7. Click close to

If you search Outlook 2016 for Mac or Outlook for Mac 2011 and get “No results” or if your search fails with the built-in Mac OS Spotlight search, you can download and run Outlook Search Repair. This Mac Outlook support tool checks for duplicate installations and reindex Outlook files.

  1. Download and open Outlook search tool

  2. Remove duplicate Outlook installations if necessary.

  3. Reboot your system when prompted.

  4. Press the button Reindex

  5. Let the utility complete. This can take an hour or more.

  6. Quit Outlook Search Repair when the message “Reindexing completed!” appears.

Outlook Repair

If Outlook search still doesn’t work, you can use the built-in Office Repair tool.

Restore Outlook 2016, 2013 or 2010 on Windows 10

  1. Close all Microsoft Office applications.

  2. Enter Applications and Features in the Windows search box.

  3. Select Applications and Features

  4. Search and click Microsoft Office in the list of installed apps and features.

  5. Click Change.

  6. Click Yes if a user account control window pops up asking “Do you want this app to be able to make changes to your device?”

  7. Select Online repair and press the button To recover

  8. Restart Outlook when the recovery process is complete.

Repair Outlook 2016, 2013 or 2010 in Windows 8

  1. Close all Microsoft Office applications.

  2. right click button Get started

  3. Select Control panel

  4. know for sure Category selected in the View by list.

  5. Click Uninstall a program in the “Programs” section.

  6. Right click Microsoft Office and choose Change

  7. Select Online Recovery if available (depending on the type of Microsoft Office installed).

  8. Click To recover

  9. Click Yes when the User Account Control window appears.

  10. Restart Outlook when the recovery process is complete.

Repair Outlook 2016, 2013 or 2010 in Windows 7

  1. Close all Microsoft Office applications.

  2. Press the button Get started

  3. Select Control panel

  4. know for sure Category selected in the View by list.

  5. Click Uninstall a program in the “Programs” section.

  6. Select Microsoft Office from the list of programs.

  7. Click Change

  8. Select Online Recovery if available (depending on the type of Microsoft Office installed).

  9. Click To recover

  10. Click Yes when the User Account Control window appears.

  11. Restart Outlook when the recovery process is complete.

Rebuilding the Office database

You can use this utility to repair corrupted database and may decide Outlook search not working on Mac. These steps apply to Outlook 2016 for Mac or Outlook for Mac 2011.

Exchange server

Restoring the Microsoft Exchange account database removes any information that is not synchronized with the server. You may want to back up all Outlook data that is only stored on your computer before rebuilding the database.

  1. Close all Microsoft Office applications.

  2. Hold down a key Option click the icon Outlook in the Dock to open the Microsoft database program.

  3. Click the ID of the database you want to restore.

  4. Click rebuild

  5. Restart Outlook when the process is complete.

If you continue to have problems with Outlook search that doesn’t work, you can uninstall and reinstall Microsoft Office.

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