Problems with Gmail? Here’s How To Fix Them

Contents
  1. Turn Gmail back on so you can read these messages again!
  2. Forgot your username or password
  3. Getting an Error
  4. Gmail not loading
  5. Missing letters
  6. Gmail messages are missing from the computer
  7. Gmail account hacked

Turn Gmail back on so you can get back to those messages!

If Gmail isn’t working for you, or if you’re having problems with Gmail, troubleshooting common problems can help you fix the problem.

These steps apply to Windows, Mac, Android, and iOS.

Forgot your username or password

If you can’t access your Gmail account because you can’t remember your login details, Gmail account recovery will help you get back to your email.

  1. Go to https://accounts.google.com/signin/recovery.

  2. Click Forgot email address if you can’t remember your Gmail account email address.

  3. Enter the phone number associated with your Gmail account or enter the alternate email address you provided when you created your Gmail account and click Further

  4. Enter your first and last name and click Further

  5. Click send to ask Google to send a verification code to the email address or phone number you provided.

  6. Enter the verification code upon receipt and click Further.

  7. Click on the specified account name to login.

  8. Click Forgot your password if you can’t remember the password for this account.

  9. Enter the last password you remember and follow the instructions. Click Try it another way if you can’t remember the passwords associated with your Gmail account.

  10. Enter the phone number associated with your account to receive a verification code.

  11. Enter the verification code upon receipt and click Further.

  12. Create a new password for your Gmail account and log in.

Getting an Error

Gmail error messages help you identify and fix the problem quickly. If you get a “Bad request” or “Oops” error while using Gmail, follow the troubleshooting steps to resolve the issue.

  1. Make sure you’re using Gmail in a supported web browser. Gmail works best when used in the most recent version of the following browsers.

    • Google Chrome

    • fire fox

    • Safari

    • Internet Explorer

    • Microsoft Edge

    Gmail should work properly with most Android and iOS browsers. If not, try downloading Chrome on your mobile device.

    Cookies and JavaScript must be enabled in every browser you use.

  2. Temporarily disable any browser extensions or add-ons to see if they interfere with Gmail. You can also browse privately or use incognito mode to access Gmail without running extensions. If Gmail works properly without extensions, enable them one by one to determine the culprit.

  3. Clear your browser cache and cookies. This can help resolve loading or formatting issues with Gmail.

  4. To access Gmail without labs, visit https://mail.google.com/?labs=0. If you are currently testing experimental features in Gmail, they may cause errors in Gmail. If this fixes the problem, try disabling the labs one at a time to determine which one is causing the error.

  5. Visit the G Suite status dashboard for known issues Gmail is currently experiencing.

Gmail not loading

If you can sign in to your Gmail account but it loads slowly or not at all, try the following troubleshooting steps.

  1. Make sure you’re using Gmail in a supported web browser. Gmail works best when used in the most recent version of the following browsers.

    • Google Chrome

    • fire fox

    • Safari

    • Internet Explorer

    • Microsoft Edge

    Gmail should work properly with most Android and iOS browsers. If not, try downloading Chrome on your mobile device.

    Cookies and JavaScript must be enabled in every browser you use.

  2. Clear your browser cache and cookies. This can help resolve download issues in Gmail.

  3. Check your browser extensions or add-ons to see if they interfere with Gmail. You can use your browser’s private browsing or incognito mode to open Gmail without running extensions. If Gmail works fine without extensions, disable them all and then enable them one by one to determine the culprit.

  4. Visit the G Suite status dashboard for known issues Gmail is currently experiencing.

Missing letters

If you’re not getting the messages you expect, you’re not getting any new emails at all, or the emails that were in your inbox are gone, check out a few options to find out why.

Gmail messages are missing from the computer

  1. Sign in to your Gmail account and click the down arrow in the field Search

  2. Click the arrow next to All emails and select Email, spam and trash.

  3. Click Search to see if your missing messages have been deleted, archived, or marked as spam. If not, continue troubleshooting.

  4. Click the gear icon in the top right corner and select Institutions.

  5. Open a tab Filters and blocked addresses

  6. Look for filters with ‘Delete’ or ‘Skip inbox’ as the action.

  7. Click Change to change the filter, or remove to remove it.

    If this doesn’t fix the problem, make sure forwarding is enabled in your Gmail account.

  8. Click on the tab Forwarding and POP/IMAP in Gmail settings.

  9. Verify that the forwarding email address is listed in the “Forwarding” section. In this case, disable this option or select Keep a copy of Gmail in your inbox or Mark Gmail copy as read.

  10. Click Saving Changes to apply your changes.

Gmail account hacked

If you notice unknown activity on your email account, or if you’re constantly having trouble logging in, you should take steps to secure it right away, as someone may have hacked into your Gmail.

Settings and actions to consider include:

  • Contacts who notify you when you receive spam from your Gmail account.

  • Changes to settings such as email delegation, forwarding, and automatic replies.

  • Blocked email addresses or filters that you haven’t set.

  • Letters that have been mysteriously deleted.

  1. Visit the Google account security page and sign in if prompted.

  2. Click Recent Security Events and check for suspicious activity.

  3. Click No I was not if you see steps you haven’t taken. Follow the instructions to secure your account.

  4. Click Your devices and press Don’t recognize the device? if you see a device in the list that doesn’t belong to you and is signed in to your Google account. Follow the instructions to secure your account.

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