- With a little luck you will catch him
- Email Recall Requirements
- How to recover (and replace if necessary) email in Outlook
- Possible results when you call up an Outlook email
- Delay sending messages
With a bit of luck you will catch him
If you’re sending an email and realize it’s addressed to the wrong person, doesn’t contain an important attachment, or contains an embarrassing error, cancel the email. Outlook has a built-in feature that retrieves an email or replaces a message, although there are a few important requirements. Learn how to revoke an email in Outlook and what may or may not happen if you do so.
The instructions in this article apply to Outlook 2019, 2016, 2013, 2010, 2007; and Outlook for Office 365.
Email Recall Requirements
To recover an Outlook email:
Both you and your recipient must have an email account on the Exchange server and use Outlook as their email client.
The recipient’s mailbox has been opened while trying to process feedback.
The original message has not been read and is in the recipient’s inbox.
The message has not been touched by any process, such as usually a spam filter or add-on.
When you try to retrieve an email, Outlook can notify the recipient that the email is being revoked.
How to recover (and replace if necessary) email in Outlook
To retrieve an email in Outlook:
Open Outlook and navigate to the folder Sent †
Double-click the sent message you want to revoke to open it in a separate window.
The options to recall a message are not available when the message is displayed in the reading pane.
Go to the tab Message select the drop-down arrow Actions and choose Fix this message †
In the dialog box Fix this message choose one of the following options:
- Delete unread copies of this message to retrieve the message.
- Delete unread copies and replace them with a new message to replace the message with a new one.
If you would like to be notified of the results, please tick the box Please tell me if the call is successful or not for any recipient †
Select Okay †
if you chose Delete unread copies and replace with a new message edit the original message.
Select send †
You will receive an Outlook notification about the success or failure of your attempt to revoke or replace the email.
Possible results when you call up an Outlook email
Depending on the recipient’s email client settings, whether the original email has already been read, and a number of other factors, the results of your attempt to retrieve a message may vary. Following are some of the possible results of an Outlook revocation.
If the recipient has read the message, the revocation will fail. Both the original message and the new message (or notification of your attempt to retract the original message) are available to the recipient.
If the recipient did not open the original message and opened the recall message first, the original message will be deleted. Outlook informs the recipient that you have deleted the message from their mailbox.
These results also occur if the recipient moves both messages manually or via a rule to the same folder.
If the recipient answered Handling requests and responses upon arrival In chapter tracking options and the recipient has not read the original email, Outlook will delete the original message and notify the deleted recipient. message.
However, if the original message is marked as read while the revocation message is being processed, the recipient will be told that you want to delete the message. The original message remains in the recipient’s mailbox.
If the recipient moves the original message out of the Inbox and into another folder (either manually or via a rule) and the revocation message ends up in the Inbox, the rollback will fail whether it was read or not. The recipient is informed that the revocation attempt has failed. The recipient has access to both the original and the new email.
If you are using Outlook on a mobile device and you try to retrieve a message, the process will most likely fail.
Delay sending messages
Sending the wrong email can be counterproductive and even embarrassing. While Outlook’s recall feature can save you time, you can reduce stress by scheduling or postponing messages. This gives you time to spot errors or update information before your email reaches your recipient’s inbox.