Recover Lost IncrediMail Folders

Delete one file to regain access to your users’ email folders

If you store IncrediMail emails in user folders, you expect to find them there. What if messages are missing because user folders are not visible anywhere in IncrediMail?

Not all is lost. IncrediMail can lose your folder layout without losing folders or their contents. Getting them back is usually easy. IncrediMail stores your folders and messages on your computer’s hard drive, but sometimes it creates a file that causes the missing folder to fail. To restore everything, you will find and delete this file. Here’s how to do it.

How to Recover Mysteriously Disappeared IncrediMail Folders

To get back custom folders, IncrediMail does not appear in the folder list:

  1. Navigate to the IncrediMail data folder on your computer. To find the location, launch IncrediMail and select Tools > parameters: > Data folder settings . Copy the location that looks like this: C:UsersNameAppDataLocalIM

  2. Disable IncrediMail.

  3. Navigate to the IncrediMail data folder on your hard drive. The easiest way to do this is to paste the string into a web browser. The line will look something like this: C:UsersNameAppDataLocalIM

  4. Open folder People .

  5. Open the folder with the song long identifier . If you have multiple folders with ID numbers, follow the steps below for each.

  6. Open folder save messages .

  7. delete file folders.imm in him.

  8. Open IncrediMail .

All your user folders and the files they contain should be back where they should be.

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