Troubleshoot audio playback in PowerPoint presentations

Contents
  1. Do you have audio or music problems with your presentation? Try these tips
  2. Make sure the file format is supported
  3. Optimize media
  4. Compress audio files

Do you have audio or music problems with your presentation? Try these tips

While there are several reasons why music or other audio may not play correctly in a PowerPoint presentation, the most common reason is compatibility. Learn how to troubleshoot and fix audio playback issues in PowerPoint.

The instructions in this article apply to PowerPoint 2019, PowerPoint 2016, PowerPoint 2013, PowerPoint 2010, and PowerPoint for Office 365.

Make sure the file format is supported

If you don’t use any of the following supported audio file formats, consider converting it to the recommended format and reinserting it into your presentation.

PowerPoint supports the following audio file formats:

  • AIFF audio file, .aiff

  • au audio file, .au

  • midi file, .mid or .midi

  • MP3 audio file, .mp3

  • Advanced Audio Coding – MPEG-4 audio file, m4a, .mp4

  • Windows audio file .wav

  • Windows Media audio file, .wma

Optimize media

Optimizing audio files for compatibility is the best way to resolve audio playback issues when sharing a PowerPoint presentation.

  1. Go to File

  2. Select Information

  3. Select Optimize Compatibility

    When a message appears Optimize Compatibility , your media format may have compatibility issues on another device. If it doesn’t appear, there are no compatibility issues and the presentation is ready to be published.

  4. Wait while PowerPoint optimizes the sound.

  5. Select close to when the process is complete.

Compress audio files

By embedding audio files instead of linking to them, playback is guaranteed. This will increase the size of your presentation, but compressing your audio files will help save space.

  1. Go to File

  2. Select Information

  3. Select Compress Media

  4. Select the audio quality option you want to apply and wait while PowerPoint compresses your media.

  5. Select close to when the process is complete.

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